Why Us?

The safety of your premises, your staff and your patrons is paramount.

We hope to have an opportunity to earn your business but we fully understand you have choices.

Why then should East Coast Security Services Inc. be your security supplier of choice? We’ve thought of a few reasons based on our corporate mission to Secure the Customer for Life:

  • our six years of operation on the Island have brought us clients throughout PEI in various areas of security and flagging
  • our growing reputation for professional and local management with extensive security, flagging and customer service
  • our experience in managing a wide range of construction projects and security operations
  • our meticulous applicant screening and selection process focused on selecting customer-driven employees with the desire and ability to deliver professional, courteous and quality customer service
  • our continued focus on long-term strategic partnerships with our clients.

In order to become the highest quality supplier of security services and flagging in Prince Edward Island, East Coast Security Services Inc. has set up a variety of key systems to reach this goal.

  • Continuous Improvement Process
    By assessing customer satisfaction through regular client service meetings and random quality audits, we obtain feedback that helps us help you better.
  • High-Level Problem Resolution
    Our policy is to make management available to all clients to ensure the highest levels of customer satisfaction. Direct communication with management helps ensure your needs and expectations are met quickly and efficiently.
  • Management & Supervision
    Supervision is the key to providing quality service. We use such tools as unannounced site visits and on-site client relations training as part of our supervision policy. Our management provides direct client support that includes regular meetings to review your changing security needs in areas such as:
    • Officer Quality and Appearance
    • Billing/Payroll Accuracy & Timeliness
    • Training
    • Officer Retention
    • Supervision Quality
    • Public Relation Skills
    • Management Responsiveness
    • Officer Attitude
    • Overall Service Quality

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